Policy - dndjewelryshop

Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Estimated shipping times

  • North America : 2 - 5 business days

I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept returns and cancellations

Just contact me within: 3 days of delivery

Ship items back to me within: 7 days of delivery

  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale
  • Conditions of return

    Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

    Frequently Asked Questions

    Care instructions

    All our jewelry is hand made. Please handle with care, wear them often, and store them away properly; cleaning may be accomplished with mild dish soap, rinse and dry completely before storing.

    Please be aware that due to the delicate nature of gem stones all jewelry pieces should be handled with care. Make sure the gem stones do not come into contact with sharp edges or dropped in order to prevent cracking or marring of the surface of the stones.

    Sizing details

    We try to provide exact sizing information in the product descriptions. If you have a concern please message me, we will be more than happy to answer all your questions.

    Please note that no two natural gem stones are exactly the same, that is one of Mother Natures gifts! Our stones are hand cut, only after thorough study will the rough stone be cut in a way that provides a one of a kind stone. Following the cut of the stone is the polishing process, when done each stone will have a play in the light, meaning that the depth of the stone will provide different shades and shimmer according to the ambient light. So please allow a little variation in shades and tones, and enjoy!

    Do you prospect for your on stones?

    Yes we do prospect for our own stones across the Pacific northwest and with with stones from around the world.

    Legal imprint